We do not give money refunds if you simply change your mind or you no longer need them.
We do provide Credit of the value of the products (minus shipping) Providing we have been notified within the 10 day period from date or receiving goods. We will not accept any returned products without their original packaging unopened, intact and unused. If you do not qualify for a return, you may like to help other needy pets by donating these natural medicines to a rescue organization.
If you have received a damaged product, let us know straight away, along with providing a photo of the bottle and its packaging. We immediately will follow up with what to do next.
We ship worldwide – a choose of ECI Express expenditure or normal air postage available.
Within Australia, free courier shipping is available for all purchases over $200AUD
All orders will be shipped out on business days only. Please note that our couriers do not pick up parcels on Saturdays, Sundays or any Public Holidays.
Delivery fees and times vary for different products and are calculated based on the size and weight of your order and its destination. The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation and included in the total price of your order. Changes made to delivery address or delivery time after placing an order may incur additional charges, which we reserve the right to request to add to your original delivery charge. Delivery estimates calculated at checkout are based on delivery to the front door of a ground floor. Approval for requests to have items delivered past this point must be requested prior to an order being placed. This is a request and cannot be guaranteed. The request is based on courier availability and payment of this service.
Each product listing includes the estimated dispatch time frame for that product. Typically, items listed on the website will be dispatched from our clinic within 24 to 72 business hours. From time to time the delivery of specific items will exceed our usual stated delivery window for reasons outside our control. We work hard to process all orders as quickly as possible and we will send you an email to let you know when your item has been dispatched by us or if we anticipate delays. Risk in the products passes to you on commencement of delivery. We do not accept liability for any loss, theft or damage to the products after delivery.
Delivery methods & locations
We work with a number of delivery partners and courier companies in order to deliver worldwide; in some cases this may be handed to a third party to ensure remote areas can be accommodated. Your order will be delivered to the delivery address provided by you during the checkout process or as updated through our Customer Care team after your order is finalised. Our delivery partner may leave a card at the address and you will need to pick up the delivery from your Post outlet or contact the courier company to arrange for re-delivery. You agree to pay any shipping and handling charges presented to you at the time you make a purchase.
It is important that you verify your information is correct before placing your order, especially your delivery address. If the address provided is incorrect and the package is returned, you will be billed for the additional shipping charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information. We also require a contact phone number, which may be used by the courier to arrange delivery. If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or 2 attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances we will refund you the price of your order, less the delivery and handling fees incurred by us.
Next day dispatch
Orders received after 3:00pm AWST each business day will be dispatched on the following business day. Orders received and processed by us on Friday or weekend days will be dispatched on the following Monday. Please note that items will be dispatched directly from our clinic. Purchases are subject to our usual Terms & Conditions